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Shipping And Returns

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Important Notice
 
Very important , Parcel Consignee Info:
1. After payment , we need to get customer's consignee info to send parcel , our shipper need Consingee name, Detailed address with post code, (If door to door method), plus consingee telephone to deliver parcel .
2. Please make sure consignee info correct because Eccraft.com will do 100% according this info, or customer might not get the parcels.
3. If missed consingee info as well as not clear , Eccraft.com will send email to customer for address , at this moment , the parcel paused sending until making clear .
Important too , Address Correction:
1. Usually we send parcels according customer registration form's addess in Eccraft.com , but there is an paypal shipping address on customer's paypal . Sometimes , these two address are different place . At this situation , if we didn't find out the difference , we will send according Eccraft.com's registered address , if we find out the confliction , we might pause the shipping and send email to customer to confirm it .
2. Please make sure your address is work or not at your own discretion when you want to deliver to P.O.boxes and APO/FPO addresses , because for HK post / HK registered post method might be ok , but for door to door , they should be not work .
**Eccraft.com has no responsibility to compensate for address mistake.**
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Base Information
 
How about ship time :
1. Usually after payment done , for stock products , we sent goods in 1-3 working days . ( the working days is Monday to Friday only , shipper is not work on Saturday , but we might work a little on Sunday .)
2. But if customer order non-stock products , we will send email to customer about estimated shipping date .
3. If there is other reason delay , an email will be sent to customer from Eccraft.com.
What about shipping Method:
1. We provide five shipping method for customer : HK flat post , HK registered post , EMS , UPS and DHL. They are good enough for different area at different price , customer can select what they like when ordering .
2. If customer want other shipping method like TNT, Fedex or any other else , please contact us before ordering .
What about Tracking no.:
1. Yes, for EMS , UPS, DHL, we will provide tracking no. to customer to make sure we sent parcel . they are door to door ,
2. For HK registered post , there is tracking no. too , if USA customer , parcel go via USPS.COM and track there too , other country will track in their country's post site .
3. For HK Flat post , there is no tracking no., sorry , it is cheapest method. if USA customer, parcel go via USPS.COM , other country go via their post office .
4. Usually the tracking no. start working 1-3 days after shipment.
Time of delivery:
1. Due to international shipping for different area , we can not provide standard time of delivery .
2. For customer reference like USA , we can expect as these:
Hk flat post = 8-15 days
Hk register post = 10-20 days
EMS = 5-8 days
UPS = 3-4 days
DHL = 3-4 days
3. About "Stock situation" :
Due to the products range are vast , and at the same time , we are selling in local market , our stock data system sometimes doesn't catch up with the system here . When customer bid on "stocked" products , there is chance that the item has selled , if this happened , we will send email to explain to customer . If customer can not wait , we can return money via paypal .
Where to get Parcel:
Hk flat post = USA go throught USPS, other country go via their post network.
Hk register post = USA go throught USPS, other country go via their post network.
EMS = at your house door (door to door)
UPS = at your house door (door to door)
DHL = at your house door (door to door).
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Advanced Information
 
Shipping Restriction:
1. About the Weight :
HK flat post , Hk registered post and EMS just count the actual weight of the parcel , does not concern the size of the parcel , that means customer can feel free to order anything on Eccraft.com because those are actual weight of each item .
UPS will consider the size like "Length * Width * Height / 5000" , if this value is more than the actual weight , they will charge us more than the billing's freight .
DHL will consider the size like "Length * Width * Height / 5000" , so pls take more care of it .
When ordering on Eccraft.com , pls notice the "Shipping restriction" under product description , if it is "Heavy" product, you can feel free to select DHL or UPS , but if it is "Light" products , customer can not select DHL or UPS independently , or unless they have other "heavy" products to combine shipment so that make sure DHL/UPS just charge us according the weight , we can not send goods when DHL/UPS charge us according the size . We will pause the shipment to ask customer pay extra fee to cover the balance before shipment.
On the other hand , If customer must use DHL or UPS to send "Light" products , pls leave us message through "Contact Us" Sectioin before ordering , we will count for you seperately .
2. About the Product Restriction :
HK flat post , Hk registered post and EMS has less restriction on products, that means anything as long as they are not illegal , we can send by them , Like battery products and other related products .
UPS and DHL has more restriction on products' attribute , like we can't send battery products or other related products outside of UPS and DHL rules.
Therefore , when ordering , pls notice the "Shipping restriction" under product description , if is "Not ok for UPS / DHL" pls don't choose UPS or DHL when estimated the freight or check out .
3. About the "Remote area" charge :
Customer must assure the consignee address are ok to be deliveried , does not within the "remote area" defined by selected shipping method like UPS and DHL, because those will generate extra charges but our freight counting does not include these , if happened , we will pause sending and request customer's payment for balance , or we might have to cancel the order and return payment , this activity is reasonable and customer must accept this troubleshooting .
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Return Policy

Guarantee Issues:
Usually Eccraft.com provide 7 days of satisfaction guarantee to cover all kinds of products , within this period , customer can return products at their own paying of freight , the product must be in new, unused condition and re-saleable, when received and check products ok , Eccraft.com will return payment via paypal , the refund will be credited within 10 business days of the receipt of the item , if needed replace a new one , Eccraft.com will send by cheapest method . But pls notice all such 15 days satisfaction guarantee's charge of handling are met by customer .
*** For any other questions , pls go to "Contact Us" section and leave us message.. ***
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